Return Policy
Return Policy
At DiffrentBuy, we want you to shop with confidence. If you are not satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect
- The item is unused and in its original condition
- The request is made within 7 days of delivery
To initiate a return, please contact our support team with your order number and clear photos of the item.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Personal care and hygiene products
- Clearance or final sale items
Return Process
1. Contact our support team with your order details
2. Our team will review and approve your request
3. You will receive return instructions
4. Send the item back as instructed
Refund Policy
- Refunds are processed after inspection of the returned item
- Approved refunds will be issued to the original payment method
- Processing time may take 5–10 business days
Shipping Costs
- Shipping fees are non-refundable unless the return is due to our error
- Customers may be responsible for return shipping costs
About Our Company
DiffrentBuy is operated by DIFFERENT SOLUTION LTD (Company No: 14330579), a company registered in England.
Registered Office Address:
12 Lupus Court 351, Grange Road
London, England, SE19 3BS
We are committed to providing a reliable and fair shopping experience for all our customers.
